Refund policy

60-Day Return and Refund Policy

Last updated: July 17, 2026

Thank you for shopping with BioDepot. This Return and Refund Policy applies to eligible products purchased directly from biodepots.com.

We offer a 60-day return window. You have 60 days from the date your order is delivered to request an eligible return.

Return Eligibility

To be eligible for a standard return, the product must:

• Be unopened, unused, and in the same condition in which it was received;
• Have all original safety seals and tamper-evident packaging intact;
• Be returned in its original product packaging; and
• Be accompanied by the order number, receipt, or other proof of purchase.

Because dietary supplements are consumable products, products that have been opened, used, partially consumed, or had their safety seals removed are not eligible for a change-of-mind return, except where required by applicable law or where the product arrived damaged, defective, contaminated, or incorrect.

How to Request a Return

To request a return, contact us at:

yangqindujuan@gmail.com

Please include the following information in your request:

• Your full name;
• Your order number;
• The product you want to return;
• The reason for the return; and
• Photographs of the product and shipping packaging if the item arrived damaged, defective, leaking, or incorrect.

Do not send any product back before receiving return authorization from us.

If your return request is approved, we will provide return instructions and confirm whether a return shipping label will be supplied or whether you are responsible for purchasing the return shipping label.

Items returned without prior authorization may not be accepted, identified, or refunded.

Authorized Return Address

After receiving return authorization, approved returns must be sent to:

BioDepot Returns – USCAYJ02
Attn: Helen-A019
11150 Arrow Route, Suite B
Rancho Cucamonga, CA 91730
United States

The warehouse code “USCAYJ02” and recipient name “Helen-A019” must be clearly included on the shipping label.

Please also include your order number and return authorization information inside the package.

Do not contact or ship products directly to the warehouse before receiving return authorization from BioDepot customer support.

Return Shipping Costs

If the return is due to a damaged, defective, leaking, contaminated, or incorrect item, and the claim is approved, BioDepot will provide a prepaid return shipping label or other return instructions at no additional cost to you.

For approved change-of-mind returns, the customer is responsible for the cost of return shipping unless otherwise stated in writing by BioDepot or required by applicable law.

Original shipping charges, expedited shipping fees, international shipping charges, customs duties, taxes, and return shipping costs are non-refundable unless the return resulted from an error by BioDepot or unless otherwise required by applicable law.

We recommend using a trackable shipping service. BioDepot is not responsible for return packages that are lost, damaged, misdirected, or delivered without sufficient identifying information.

Damaged, Defective, Leaking, or Incorrect Items

Please inspect your order as soon as it is delivered.

• The product arrives damaged;
• The product is leaking;
• A safety seal is broken upon delivery;
• The product appears defective or contaminated;
• You receive the wrong product; or
• Items are missing from your order.

Please provide your order number and clear photographs of the product, product packaging, shipping label, and shipping box.

After reviewing the claim, we may offer a replacement, refund, store credit, or other appropriate resolution. Do not dispose of the product or shipping packaging until we have completed our review and provided instructions.

Non-Returnable Items

The following items are generally not eligible for return:

• Opened, used, or partially consumed dietary supplements;
• Products with removed or broken safety seals, unless they arrived in that condition;
• Products not purchased directly from biodepots.com;
• Products returned more than 60 days after delivery;
• Products returned without prior authorization;
• Products that cannot be identified using an order number or proof of purchase;
• Gift cards;
• Custom or personalized products; and
• Items clearly identified as final sale before purchase.

Products purchased through third-party marketplaces or retailers must be returned through the original seller and are subject to that seller’s return and refund policy.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection law.

Sale and Promotional Items

Products purchased using a discount code or during a promotion remain subject to this Return and Refund Policy unless they were clearly marked as final sale before purchase.

Items clearly marked as final sale are not eligible for a change-of-mind return, except where otherwise required by applicable law or where the item arrived damaged, defective, or incorrect.

Exchanges

We do not currently process direct product exchanges.

The fastest way to receive a different product is to request a return for the eligible item. After the return is approved, you may place a separate order for the replacement product.

Order Cancellations

We cannot guarantee that an order can be canceled or changed after it has entered processing, been transferred to the fulfillment warehouse, or shipped.

If the order has already shipped, the applicable return process must be followed after delivery.

European Union and European Economic Area Customers

If an order is shipped to a consumer in the European Union or European Economic Area and applicable law provides a right of withdrawal, the customer may have the right to cancel the purchase within 14 days after receiving the goods without providing a reason.

To exercise this right, contact us at yangqindujuan@gmail.com with a clear statement that you wish to withdraw from the purchase.

Products must be returned promptly and in accordance with the return instructions we provide.

Unless BioDepot agrees otherwise or applicable law requires otherwise, the customer is responsible for the direct cost of returning products under the statutory withdrawal right.

The statutory withdrawal right may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons after the goods have been unsealed, where permitted by applicable law.

Rights relating to damaged, defective, unsafe, or non-conforming goods are not affected by this section.

Refund Review

After we receive and inspect an authorized return, we will notify you whether the refund has been approved or declined.

A return being delivered to the warehouse does not automatically guarantee approval. The product must satisfy the eligibility requirements stated in this policy.

If approved, the eligible refund will be issued to the original payment method.

We do not issue refunds to a different card, bank account, payment account, or individual.

Refund Processing Time

Approved refunds are normally submitted to the original payment method within 10 business days after the returned product has been received and inspected.

After the refund is submitted, your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we notified you that your refund was approved, contact us at:

yangqindujuan@gmail.com

Please include your order number and the date on which the refund was approved.

Partial or Reduced Refunds

Where permitted by applicable law, BioDepot may decline or reduce a refund if:

• The returned product does not match the authorized return;
• Items or components are missing;
• The product has been opened, used, consumed, altered, or damaged after delivery;
• The product was returned without its original packaging;
• The return was sent after the approved return period;
• The package does not include enough information to identify the order; or
• The product does not otherwise meet the eligibility requirements stated in this policy.

Any decision to reduce or decline a refund will be communicated to the customer.

Packages Refused or Returned to Sender

Orders that are refused at delivery, returned because of an incorrect or incomplete address, left unclaimed, or returned to sender may be subject to the actual shipping and handling costs incurred by BioDepot, where permitted by applicable law.

A refund, if approved, will be issued only after the returned package has been received and reviewed.

Contact Information

For return requests, damaged-product reports, refund questions, or questions about this policy, contact:

BioDepot Customer Support
Email: yangqindujuan@gmail.com
Website: biodepots.com